Registration Rep - Part Time - Barron

Why Mayo Clinic
This position would be expected to cover a variety of shifts including weekends and holidays as we are open 24/7. The potential to work at both Barron and Bloomer locations should also be considered.
Position description
This position is responsible for greeting patients upon arrival, efficiently and accurately while, pre-registering, registering and scheduling all hospital visits, tests, admissions, and new or scheduled clinic patients. Position will float to different areas of the department or to different sites as needed. Records pertinent and accurate identifying information such as patient's name, address, date of birth, telephone number, person to contact in case of emergency, attending physician, primary provider, and insurance company coverage as well as performing other related clerical duties as needed... Identifies/verifies correct insurance coverage set-up according to patient's insurance card and managed care contract listing. Develops and maintains knowledge of general insurances guidelines regarding eligibility for coverage and reimbursement (i.e. copay, deductible, coinsurance, etc.). Initiate benefit verification for services as appropriate per patient's plan requirements by utilizing electronic real-time tools to confirm coverage and contact insurance companies when assistance is needed to clarify benefits and insurance requirements. Initiate review of charges and claims with either internal departments or insurance carriers to resolve patient account questions or discrepancies. . Request payments from patient for their out of pocket responsibility at or before the Point of Service. Accept and process patient payments for visits and account balances, ensuring cash is accurate and secure at all times. Ability to work in multiple computer systems simultaneously. Ensure all encounters occur in a courteous, professional and confidential manner using AIDET. Safely assisting and utilizing lifting devices during patient transport. Assists with training, orientation, and mentoring of new staff.
Minimum of a high school diploma or equivalent.
Basic accounting knowledge (understanding of debits and credits). Basic computer and office equipment knowledge, and ability to operate windows based programs. Ability to work out of multiple computer systems simultaneously. Detail oriented, strong organizational skills, and ability to multitask.
Consistently pleasant and helpful with strong customer service skills. Must be able to demonstrate a calm, caring and helpful voice in handling difficult situations with patients and providers (i.e. angry, upset or just concerned). Ability to work individually, and as a member of a team. Ability to communicate effectively in English, both verbally and in writing. Must possess excellent interpersonal skills and the ability to communicate effectively by phone or in person. Must be adaptable/flexible in a changing work environment which requires upgrading skills. Excellent interpersonal and communication skills.
Additional qualifications
Basic cash handling skills preferred. One year of customer service experience preferred.
Frontline medical office experience preferred. Knowledge of medical terminology preferred
Exemption status
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $14.30 per hour.
Benefits eligible
Part Time
Hours / Pay period
Schedule details
This person could expect to be trained to work all of the shifts listed.
Barron: 24/7 coverage
Days: Starting at 6:00 am, 6:30 am , 7:00 am, 7:30 am, and 8:00 am
Afternoons: Starting at 2:30 pm and 3:00 pm
Overnights: Starting at 10:30 pm
Potential to be trained to also cover in Bloomer
Weekend schedule
Barron: 6:00 am, 7:00 am, 2:30 pm, 3:00 pm, and 10:30 pm. Potential to be trained to also cover in Bloomer
Site description
Barron, population 3,300 and neighboring Rice Lake, population 8,300 have everything from pristine lakes, nature trails and nature preserves to modern shopping with everything you might need. But best of all-and for those seeking peace and quiet-a great place to go to just relax. Recreational activities of our Northland area are numerous: fishing, swimming, hiking, hunting, premier golf courses, snowmobiling, skiing, hockey, curling, bowling, roller skating and stock car racing, along with social and cultural events. Barron and Rice Lake offer the best of small town living with big city accessibility being located 55 miles north of Eau Claire, WI, and 100 miles northeast of the Twin Cities of Minneapolis and St. Paul, MN.
Administration, Business, Finance, Office & Administrative Support
Career profile
Job posting number
Veronica Bartz
Equal opportunity employer
Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).

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